Shipping & returns

SHIPPING CHARGES

Shipping charges are calculated using our own tier-based system. The shipping charges will be calculated before you finalize your payment.

SHIPPING PROCEDURES

Generally, all orders are shipped out the following business day, but sometimes it may take an extra day for two for us to pack up and ship out your order. So please keep that in mind for timely deliveries. We only ship within the Continental U.S.

SHIPPING MISHAPS

Problems with shipping are rare. If by chance we make a mistake in shipping, we will gladly and promptly re-ship. If we ship to the exact address provided and it is an undeliverable address, then the customer is responsible for any additional shipping costs. Packages that are refused by the receiver and returned to us will not receive a refund until we are contacted and instructed how to proceed with the order.

OUR RETURN POLICY

You can return eligible items for STORE CREDIT ONLY within 14 days of receiving your order with an original receipt or packing invoice.  Contact us to pre-approve returns. NO PLUSH OR UNPACKAGED ITEMS may be returned.

Once approved, you can make the return to the Toy Space store or ship your item(s) to our returns department. Please pack your items with the original receipt or packing invoice and ship by insured, traceable mail. UPS, Federal Express, USPS, and other carriers that offer this service. We are not responsible for any untraceable packages that do not reach us.

Returns that are mailed back without pre-approval MAY NOT be accepted as a return item.

Mailing a return to our Returns department:

Toy Space
426 7th Avenue • Brooklyn, NY 11215

RETURN POLICY DETAILS

There is no guarantee that items returned without pre-approval will receive STORE CREDIT. We are very reasonable folks, so please take a minute to contact us at the beginning of the return process.

Toy Space is currently unable to accept returns or exchanges for the following items:

  • Opened items
  • Plush Items or unwrapped items
  • Items returned more than 14 days after delivery
  • Items returned without an original receipt or packing invoice
  • Any item that has signs of use
  • Price adjustments on Toy Space purchases are not permitted.